Terms & Conditions

Last updated: 2025

Welcome to Heaven Mart. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. General

By using this website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or guardian. We reserve the right to update or change these Terms at any time without prior notice.

2. Products & Services

All products displayed are subject to availability.
We make every effort to display accurate product descriptions, images, and prices.
Slight variations in color or design may occur due to screen settings.

3. Pricing & Payment

All prices are listed in local currency unless stated otherwise.
Prices may change without prior notice.
Payments must be completed before order confirmation.
We use secure payment gateways to protect your transaction information.

4. Order Confirmation

After placing an order, you will receive an order confirmation via phone, SMS, or email. Heaven Mart reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraud.

5. Shipping & Delivery

Delivery timelines may vary depending on location.
Any delivery delays caused by third-party couriers are beyond our control.
Customers must provide accurate delivery information.

6. Returns & Exchanges

Returns or exchanges are accepted only under our Return Policy.
Products must be unused, undamaged, and in original packaging.
Certain items may be non-returnable.

7. User Responsibilities

You agree not to:

Use the website for illegal or unauthorized purposes
Attempt to hack, damage, or disrupt the website
Provide false or misleading information

8. Intellectual Property

All content on this website, including logos, text, images, and designs, is the property of Heaven Mart and may not be copied or used without permission.

9. Limitation of Liability

Heaven Mart shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or products purchased from it.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your information.

11. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Bangladesh.

12. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

📞 01886619955 / 01304779195
📧 support@heavenmart.com
📍 5th Floor, Shah Ali Market, Mirpur-1, Dhaka, Bangladesh